Terms of Service

Training course services

1. Course Overview

Our online course is designed to license security guards, offering comprehensive training and preparation for job placement. We guarantee a job placement or your money back under specific conditions outlined below.

2. Job Guarantee/ Refund Policy

We guarantee job placement for students who complete our course and pass all necessary assessments. The details of our guarantee are as follows:

• 100% Money-Back Guarantee: If a student completes the course, passes all assessments including the interview, and does not receive a job offer, we will refund 100% of their course fee.
• Partial Money-Back Guarantee: If a student fails to pass the mandatory training test during the interview process, demonstrating they are not qualified for the position, they will receive a partial refund of their course fee.
• 0% Money Back: If a student is unprofessional, late to the interview, uses profanity, forgets to bring a copy of their resume etc.

3. Mandatory Training and Assessments

As part of the job placement process, students must:

• Undergo a series of interviews with Lionguard Security Company.
• Participate in a mandatory training component during the interview process.
• Pass the mandatory training test to qualify for job placement.

Failure to pass the mandatory training test indicates that the student is not adequately prepared to be hired as a security guard, and as such, only 50% of the course fee will be refunded.

4. Refund Policy

Refund requests must be made within 30 days of the final interview date. To request a refund, please contact our support team at [email protected] with your course details and interview outcomes.

5. Eligibility for Job Guarantee

To be eligible for our job guarantee, students must:

• Complete the entire online course.
• Actively participate in all training sessions and interviews.
• Demonstrate professionalism and a willingness to learn throughout the process.
• Be able to travel to GTA locations.

5.1 Compensation

Successful applicants can expect a market-competitive salary when hired; to be determined by the hiring partner upon employment.

6. Course Completion Requirements

Students must complete all assignments, quizzes, and assessments with a passing grade to be eligible for certification. Participation in all required training sessions is mandatory for course completion.

7. Attendance Policy

Students are expected to attend all scheduled training sessions. Failure to attend may result in being unable to complete the course. Rescheduling of sessions (like CPR and Use of Force) should be avoided as it may delay the certification process. A fee may apply for rescheduling more than once.

8. Use of Materials and Intellectual Property

Course materials provided are for personal use only. Reproduction, sharing, or distribution of any content is prohibited without prior written consent from Ontario Security License.

9. Code of Conduct

Professional behavior is expected during all course activities, including training and assessments. Students must arrive on time, refrain from using inappropriate language, and respect others.

10. Certification Requirements

Students are responsible for obtaining any additional certifications required by the province or employer beyond the course.

11. Limitations of Liability

Ontario Security License is not responsible for delays or failure to meet our job guarantee due to circumstances beyond our control, including but not limited to natural disasters, technical issues, or changes in the job market.

12. Amendments to Terms and Conditions

Ontario Security License reserves the right to modify these terms and conditions at any time. Any changes will be communicated to students via email or our website.

13. Force Majeure

Ontario Security License is not liable for any failure to meet its obligations due to circumstances beyond its control, including but not limited to natural disasters, pandemics, or government regulations.

14. Contact information

For any questions or concerns regarding these terms and conditions, please contact us at:[email protected]. By purchasing our course, you acknowledge that you have read, understood, and agreed to these terms and conditions.

CRJMC (background check) service

1. Process

The background check service is conducted online, and includes online digital identity verification. If you cannot complete online digital verification, you may be directed to a Canada Post outlet to have your identify verified in person which may take longer than 3 days.

2. Process requirements

• You must have two pieces of goverment issued ID, one must be Canadian.
• Your current address must be a Canadian address.

3. Contact information

For any questions or concerns regarding these terms and conditions, please contact us at:[email protected]. By purchasing our background check service, you acknowledge that you have read, understood, and agreed to these terms and conditions.

30-Day Money Back Guarantee - Terms & Conditions

Thank you for choosing our services. We want you to be completely satisfied with your purchase. Our 30-Day Money Back Guarantee provides you with the option to request a full refund under certain conditions. Please review the following terms carefully:

1. Eligibility for Refund

You are eligible for a full refund under the 30-Day Money Back Guarantee if all the following conditions are met:

• CRJMC was not initiated: The CRJMC you purchased must not have been initiated or accessed.
• CPR Training has not been booked (if applicable): If your purchase included CPR training, no booking for this training must have been made.
• TCN (Training Completion Number) has not been issued: If you have already received a Training Completion Number for the security course, you are not eligible for a refund.
• 1-on-1 Coaching or Consultation has not been booked (if applicable): If your purchase includes 1-on-1 coaching or consultation sessions, no such sessions must have been scheduled or completed.

2. Refund Process

• To request a refund, please contact us within 30 days of your purchase date.
• Once we receive your refund request, we will verify that the above conditions have been met. If everything is in order, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method, minus a processing/admin fee. This fee will be deducted from the total amount refunded and is applicable for any services that have not been used.

3. Refund Amount

• If you meet the eligibility criteria and request a refund, you will receive a full refund for unused services. The refund will be issued minus any processing/admin fees related to the services that were not accessed or utilized.
• Processing/Admin Fee: The fee for processing the refund is 2.9% + CA$0.30 of the total charged amount. This fee will be deducted from the total amount refunded.

4. Exclusions

Refunds will not be issued if any of the above conditions have been violated (e.g., if CRJMC has been initiated, CPR training has been booked, TCN has been issued, or 1-on-1 sessions have been scheduled).

5. Non-Refundable Charges

Any fees for services that have already been rendered (e.g., coaching sessions, CPR training, etc.) are non-refundable.

6. Cancellation Rights

You may cancel your purchase at any time within the 30-day period, provided that the above conditions are met. Once your refund is processed, your access to any relevant services or content will be revoked.

7. Changes to Terms

We reserve the right to modify or discontinue the 30-Day Money Back Guarantee at any time. Any changes will be posted on our website, and the new terms will apply to any future purchases.

By purchasing our service, you agree to the terms and conditions outlined in this Refund Policy. If you have any questions or concerns, please contact our customer service team directly via email at [email protected] or via phone at 647-699-2509